by Doug Valentine, Peebles, Scotland
Last week I needed to attend hospital for what I call an operation, but what the doctors call ‘a couple of procedures’. This got me thinking about the care we receive in hospitals and whether there may be some truth in the recent press reports of people receiving levels of care in UK hospitals that have been described as disgraceful, with staff being reported as displaying indifference and contempt for patients. These reports were opposite to what I have experienced in hospital. Over the past year I have attended two local hospitals and have found that the doctors and nurses have shown me amazing care and support.
Therefore, in light of all the bad press that hospital care has been receiving, I decided to be very observant of all the staff who were looking after me during my recent visit. The only sign I received that things might have changed was the fact that after four hours of having tissue ablated (destroyed, in plain language) on the inside of my heart between 9 am and 1 pm, I would have been sent home at 6 pm if the wound in my leg, the keyhole, had healed as expected.
I was extremely grateful that my wound didn’t heal fast enough, so I had an unexpected night in hospital to recover before travelling home. I literally felt as if a bus had hit me, and that someone had decided to remove my heart and play 90 minutes of football with it before stuffing it back in my chest. I believe all of this was absolutely normal after the procedures they had carried out.
During my 24-hour stay, around eight different nursing staff, many from other parts of the world for whom English was a second language, supported me, along with a further team of six to eight specialists in theatre. I could feel that every single one of them was dedicated to their job and loved doing it – I couldn’t have asked for a higher level of care.
So ok, there are bound to be variations in different parts of the country, and for sure there will be a few people who shouldn’t be doing the jobs that they are doing, but I haven’t ever come across one. Not a single one. So why all the reports about how ‘disgraceful’ hospitals are?
I got to thinking about whether the care that we receive is possibly a reflection of how we are with the hospital staff: after all, no matter how dedicated they are, they are still human beings, and human beings relate to people depending on how each person is with them.
I discussed this with an old friend, who related a story to me about two of his friends, let’s call them ‘Brian’ and ‘John’. Both of these friends had gone to the same hospital in the past few months for the same (or similar) operation to deal with an aortic aneurysm. John reported afterwards that it had been a breeze, all the doctors and nurses were amazing, very caring and had done a great job. He felt wonderful and would recommend all his friends to use this hospital.
Brian, on the other hand, reported that the operation had been screwed up by the doctors who had put him back together in the wrong order (apparently they had all his organs out on a tray during the operation!), and all the staff had been awful and couldn’t care less. He felt that there had been no true care for him whatsoever, and the doctors had caused major new problems for him that he hadn’t had before he had his operation. He would caution anyone against being a patient in that hospital.
Now since it was the same operation, chances are that John and Brian were both cared for by the SAME staff or near enough, so what could account for the huge difference in care? Now as it happens, I had met Brian about 30 years ago, but I had never met John. When I met Brian, although he was a relatively young man, he felt about 20 years older than he was, and he filled the room up with misery to such an extent that I remember wanting to escape from his presence.
I told my friend this and asked him what John was like to be around. It turns out that John is a positive and cheerful person who gets along with everyone; a room feels brighter when he comes into it.
Could it therefore be that the me that we take to any situation makes a huge difference? That how the nurses and doctors are with us depends on how we are with them? Certainly for me, I know this to be the case. If I really meet people and make eye contact, I am allowing them to be themselves, whereas if I am contracted and avoid eye contact, they will most likely be defensive with me.
My thanks to Serge Benhayon for teaching me that whatever I reflect to others will be reflected back to me. I prove the truth of this to myself every single day.